Privacy Policy

Last updated: 30 October 2026

1. About This Policy

This Privacy Policy explains how Language Masters Pty Ltd (ABN 31 151 714 519), trading as Legal Translation Australia ("we", "us", "our"), collects, uses, stores and protects personal information through our website ltranslation.com.au and our translation services. We handle personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. Information We Collect

• Contact details: your name, email address, phone number and, if you give it, a business name and ABN for a tax invoice.
• Documents: the files you upload for translation. Legal documents often contain sensitive personal information, such as identity details, family and court matters, and criminal record information.
• Order details: languages, document type, certification level, delivery option and any instructions you give us.
• Payment information: card payments are processed by our payment provider. We do not receive or store your full card number.
• Website usage data: general information about how visitors use the website, collected by a website analytics service.

3. How We Use Your Information

• To prepare your quote, and to carry out and deliver your translation.
• To communicate with you about your order, including follow-ups on quotes and orders.
• To process payments and issue invoices.
• To keep business, accounting and tax records.
• To improve our website.
• To comply with the law.

We do not sell your personal information.

4. Who We Share It With

We share personal information only as needed to provide the service:

• the translators and reviewers working on your order;
• the service providers that host our website, store files, send email and process payments on our behalf;
• anyone we are required to disclose it to by law, such as under a court order.

Some of our service providers may store or process information outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

5. Storage and Security

Files are uploaded to us over an encrypted (HTTPS) connection and stored with a cloud storage provider. Download links we send by email expire after a set period. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, but no method of transmission or storage is completely secure.

6. Retention

We keep order records and documents for as long as we need them to deliver the service, handle corrections and enquiries about the order, and meet our record-keeping obligations. You can ask us to delete your documents; we will do so unless we are required to keep them.

7. Cookies and Analytics

The website uses cookies that are needed for it to work, for example to keep your details between the quote form and the payment page. It also uses a website analytics service that collects general usage information such as pages visited. We do not use advertising cookies.

8. Your Rights

You may ask for access to the personal information we hold about you, ask us to correct it, or make a complaint about how we have handled it. Email us at [email protected] and we will respond within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

10. Contact Us

Language Masters Pty Ltd
ABN 31 151 714 519
Email: [email protected]